Access/Login

---------- Forwarded message ----------
From: Customer Support <customercare@corp.mail.com>
Date: Fri, Oct 12, 2012 at 6:29 PM
Subject: Re: Access/Login

Dear mail.com Member,

Thank you for your message!

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This is an automated message that has been customized to provide common solutions for Access/Login requests.

If you need further assistance, please reply to this email and we will individually address your issue.
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My account has been blocked

If you see an error message stating that your account has been blocked, there may have been a security issue with your account. Please reply to this message in order to regain access. We will process your request within the shortest waiting time.


I cannot login using my password

Please log on by going to www.mail.com and type in the e-mail address and password. If the e-mail address or password is already filled in, please delete it and type in the login information again. Please don't add any spaces after the password or e-mail address. Also, do not copy and paste your username and password.
Please note: The Password field is case sensitive!


I forgot my password

In the event that you do not know your password or the one you are using is not working, the fastest way to get it will be to use our automated Password Generator. You can reach the Password Generator by clicking on the "Forgot Your Password" link on your login page or by following this link:
http://service.mail.com/forgotPassword.html


Manual password reset

The password generator may not work due to the following reasons:
- You did not provide us with an alternate contact address during your registration,
- Your alternate email address is no longer valid.

Please provide us with the following information so we can assist you in regaining access to your account.
This required information is necessary for security and verification purposes.

Email address (mail.com):
First and last name on file:
Date of Birth (MM/DD/YY):
Gender:
Date of Registration (approx.):
Contact email address on file (alternate):
Last successful login:
Secret question and answer:
IP address of the device you use to login to your mail.com account:

If you are not sure what your public IP address is, or how to check it, you can use the following site: http://whatismyipaddress.com/

Please answer all of the questions above to the best of your abilities!


I am experiencing a "temporary error"

If you were able to log in to your mail.com account previously, we kindly ask you to keep trying to log in for a few more times during the day as this may be a temporary issue. If you are still not able to access your account, please reply to this message.

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IMPORTANT

If the suggestions above do not resolve your issue or do not apply to your request, please reply to this email with detailed information of your exact issue. Include as much information as possible, such as

- the exact error message you receive
- screenshots, if applicable
- browser information. Please visit http://www.computerhope.com/cgi-bin/systeminfo.cgi for more information and copy that information to a reply to this email.

A representative will then assist you. Please do not change the subject line. Please be aware that sending multiple requests for the same issue will delay our response.
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Best regards,
Your mail.com Support